Carte Avantages Gay Provence
hotel guesthouse cottage : add a listing on Gay Sejour website

Quality and Commitment Charter

Here at www.gay-sejour.com, we want to guarantee the quality of the services we promote, which is why we ask all our partner members to sign up to the Gay-Provence Quality Charter, which focuses on the following value :

Accuracy

Partner members of the Gay Sejour guide guarantee to provide  precise and highly accurate information about the establishment, services, activities and products they offer. They will provide Gay Sejour with all the documentation needed to publish and promote their activities and products (description, photographs) on the Gay Sejour website at www.gay-sejour.com

Terms and conditions

Partner members of the Gay Sejour guide guarantee to provide full details of all booking, sales and cancellation conditions with respect to their services as well as information concerning refundable and non-refundable deposits.

Professionalism

Partner members of the  Gay Sejour guide guarantee to reply to enquiries from customers transmitted by Gay Sejour as quickly as possible and to the best of their ability. They also guarantee to inform customers immediately of any change in itinerary, services or prices.

Personalisation

Gay and gay-friendly partners of the Gay Sejour guide agree to display the Gay Provence logo in their establishment and have Gay Sejour brochures and documentation available to customers.
 
Confidentiality

All information concerning client transactions is confidential unless by prior consent.
 
Ethics

Partner members of the  Gay Sejour guide guarantee to provide high-quality tourism, demonstrating respect for both people and places.

Evaluation

In line with its goal of guaranteeing quality, reliability, authenticity and warmth of welcome with respect to gay/gay friendly travellers, in our own organisation as well as in all the programs we offer, the Gay Sejour guide has implemented a Quality Charter with its partner members. All businesses signing the Quality Charter are subject to regular monitoring so as to ensure that they are continually striving to further improve the services offered.

Our Promise

 By promoting gay and gay friendly holiday products we promise to:

Promote gay and gay friendly aspects of the various regions of France  through a community-based organisation approach.

Forge  links  between the gay and heterosexual communities and with local and national institutions.
 
Provide advice on how to set up new gay and gay friendly holiday destinations.

For travellers using our guide we guarantee:

No discrimination whatsoever  and total confidentiality.

High quality, genuine, friendly offers on the Gay Sejour website as well as in our guide.

Consideration of all customer comments and their communication to partner members.

For our partner members (tourism professionals) we promise to:

Increase the visibility of all those who commit to Gay Sejour values.

Promote information exchange and method-sharing between members.