Here at www.gay-sejour.com, we want to guarantee the quality of the services we promote, which is why we ask all our partner members to sign up to the Gay-Provence Quality Charter, which focuses on the following value:

Accuracy: partner members of the Gay Provence association guarantee to provide  precise and highly accurate information about the establishment, services, activities and products they offer. They will provide Gay Provence with all the documentation needed to publish and promote their activities and products (description, photographs) on the Gay Provence website at www.gay-sejour.com

Terms and conditions: partner members of the Gay Provence association guarantee to provide full details of all booking, sales and cancellation conditions with respect to their services as well as information concerning refundable and non-refundable deposits.

Professionalism: partner members of the  Gay Provence association guarantee to reply to enquiries from customers transmitted by Gay Provence as quickly as possible and to the best of their ability. They also guarantee to inform customers immediately of any change in itinerary, services or prices.

Personalisation: gay and gay-friendly partners of the Gay Provence association agree to display the Gay Provence logo in their establishment and have Gay Provence brochures and documentation available to customers.
 
Confidentiality: all information concerning client transactions is confidential unless by prior consent.
 
Ethics: partner members of the  Gay Provence association guarantee to provide high-quality tourism, demonstrating respect for both people and places.

Evaluation: in line with its goal of guaranteeing quality, reliability, authenticity and warmth of welcome with respect to gay/gay friendly travellers, in our own organisation as well as in all the programs we offer, the Gay Provence association has implemented a Quality Charter with its partner members. All businesses signing the Quality Charter are subject to regular monitoring so as to ensure that they are continually striving to further improve the services offered.

 By promoting gay and gay friendly holiday products we promise to:

Promote gay and gay friendly aspects of the various regions of France  through a community-based organisation approach.

Forge  links  between the gay and heterosexual communities and with local and national institutions.
 
Provide advice on how to set up new gay and gay friendly holiday destinations.

For travellers using our association we guarantee:

No discrimination whatsoever  and total confidentiality.

High quality, genuine, friendly offers on the Gay Provence website as well as in our guide.

Consideration of all customer comments and their communication to partner members.

For our partner members (tourism professionals) we promise to:

Increase the visibility of all those who commit to Gay Provence values.

Promote information exchange and method-sharing between members.